Website Support Resource Library

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DOMAIN HOSTing
GOOGLE BUSINESS
I NEED HELP WITH WEBSITE EDITS
CANVA
SHOWING UP ON GOOGLE
SOCIAL MEDIA
SQUARESPACE SUPPORT

DOMAIN HOSTING

  • A domain can be hosted anywhere and connected to a website hosted anywhere. With our clients, the website host is Squarespace (again your domain can be hosted elsewhere and connected to your Squarespace site). To connect your domain, we’ll upgrade you to a paid plan. When you go to upgrade, you’ll be able to get 20% off your first year of hosting.

  • In terms of maintenance, the site is yours and lives in your Squarespace account. You’ll have a monthly or yearly website hosting fee paid to Squarespace. Other than that, you’ll have to do very little other than update information as needed (e.g., add a fax number, change an address, etc.). We do recommend checking your site once every few months to make sure nothing accidentally moved out of place (this can happen from time to time when Squarespace makes an update).

SHOWING UP ON GOOGLE

Click here to download the Google Business freebie
  • When a new site launches, it can take up to a few weeks to be searchable by just the name and then another 3-9 months for it to climb the Google ranks.

    EVEN IF YOU HAVE INDEXED YOUR SITE WITH GOOGLE, IT TAKES TIME FOR GOOGLE TO CRAWL YOUR SITE, IDENTIFY YOUR SITE BY NAME, AND RECOGNIZE THAT YOUR SITE SHOULD BE ASSOCIATED WITH SPECIFIC SEARCH TERMS.

    Be sure you have a Google My Business listing so that you show up in local search results (where you rank in these results is also going to take time). You can grab our guide to setting up your Google My Business and our freebie to help get Google reviews in our freebie library.

    If you want to invest in your SEO, I highly recommend blogging (grab our blogging mini-course here). To hire an SEO company, it will cost thousands of dollars, and since they don’t understand our industry, you may end up rewriting content that doesn’t make sense or sounds terrible.

    SEO is a pretty complex topic. In summary, Google ranks sites in the search engine based on an algorithm that considers these many factors. We highly recommend investing in building relationships with referral sources rather than relying on people to find you on Google. In our experience, when you get into the driver's seat of your marketing, your business grows faster, and you attract more ideal clients.

  • A brand-new website cannot immediately compete with websites that have been getting “SEO points” for years. Your site is optimized for SEO, and with time, it will begin showing up more prominently in Google search results. Be sure to create a Google My Business listing to speed up the process and get found by local visitors who search for your services.

  • If your built-in domain appears in search results, even after adding a custom domain, it’s likely that your site was indexed before you made the change. You can resolve this by using Google Search Console to request a re-index.

    You can request that an inspected URL be indexed by Google. Indexing can take up to a week or two; you can check the progress using this tool.

    Some caveats when requesting indexing:

    >>Indexing typically takes only a day or so— but can take much longer in some cases.

    >>Submitting a request does not guarantee that the page will appear in the Google Index.

    >>There is a daily limit to how many index requests you can submit. If you want many pages indexed, try submitting a sitemap to Google.

    To request indexing for a URL:

    >>Inspect the page URL.

    Click Request Indexing on the inspection result page for the URL. If the page passes a quick check to test for immediate indexing errors, it will be submitted to the indexing queue. You cannot request indexing if the page is considered to be non-indexable in the live test.

  • We optimized your site with SEO best practices (exceptional user experience, alt text for images, title tags, meta descriptions, etc.) and used keywords throughout the content.

    When a new site launches, it can take up to a few weeks to be searchable by just the name and then another 3-9 months for it to climb the Google ranks. WE HAVE INDEXED YOUR SITE WITH GOOGLE, BUT IT TAKES TIME FOR GOOGLE TO IDENTIFY YOUR SITE BY NAME.

    Be sure you have a Google Business listing, so you show up in local search results (where you rank in these results is also going to take time). You can grab our guide to setting up your Google My Business and our freebie to help get Google reviews in our freebie library.

    If you want to invest in your SEO, I highly recommend blogging (grab our blogging mini-course here). To hire an SEO company, it will cost thousands of dollars, and since they don’t understand our industry, you may end up rewriting content that doesn’t make sense or sounds terrible.

    SEO is a pretty complex topic. In summary, Google ranks sites in the search engine based on an algorithm that considers these many factors. We highly recommend investing in building relationships with referral sources rather than relying on people to find you on Google. In our experience, when you get into the driver's seat of your marketing, your business grows faster, and you attract more ideal clients.

GOOGLE BUSINESS & GOOGLE REVIEWS

Click here to download the testimonial release freebie
  • We caution against this for a few reasons.

    Unlike testimonials, where you can choose which ones to use and where to use them, you don't have control over other online reviews. But they are important! We love Google Reviews and have a freebie just for those in our Freebie Library.

    However, we caution against copying and pasting reviews from 3rd party sites like Google, Yelp, and Facebook for a few reasons:

    Since online responses to reviews are public, you have to be aware of HIPAA Compliance when you interact, engage, or respond to the reviews. By copying a Google review to your website, you are clearly revealing that they are/were a client without their permission to reveal this publicly on your website.

    The person has provided their permission for their name, likeness, and details to be posted on the third-party website, but they did not provide that consent for your website or marketing.

    Additionally, a Google review can be deleted or modified at any time, which puts you at risk of having outdated or inaccurate information.

    There are two great solutions. 1) Ask clients directly for a testimonial and have their consent to allow you to use their review in your marketing. 2) Use a 3rd party plug-in like Elf Site that will populate Google reviews on your site in real time.

SOCIAL MEDIA

CANVA

  • You must be signed into Canva before you click the template link. Once you click the link, the templates will be loaded into your Canva account for use and editing.

  • Here’s how to upload fonts to your Brand Kit:

    1. From the homepage, go to Brand Hub.

    2. Select the Brand Kit tab. If you have multiple Brand Kits, select one to customize.

    3. Under Brand fonts, select Upload a font.

    4. Select the font file (OTF, TTF, or WOFF) and click Open.

    5. Confirm and wait for the upload to finish.

    To use your uploaded Brand Kit fonts in a design:

    1. In the editor, select Brand.

    2. Go to your Brand Name.

    3. If you have multiple Brand Kits, use the dropdown to switch.

    4. Under Fonts, select a font style. If you have multiple Brand Fonts, select See all.

    5. Pick your uploaded font from the list.

    Limitations:

    • Only team owners, administrators, and brand designers can upload fonts.

    • You can upload up to 500 fonts per Brand Kit.

    • Fonts must be licensed for embedding.

    • Canva supports OTF, TTF, and WOFF formats only.

    • For each font family, you can add up to 18 styles. Upload bold and italic files if you want those options.

    Follow this link to learn more about uploading fonts to Canva.

How do I create brand templates with my designs?​

How do I create a QR code in Canva?